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At Choucri Hamasni, we want you to be completely satisfied with your purchase of our products. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy.
To be eligible for a refund, the following conditions must be met:
• The item(s) must be unused, unopened, and in the original packaging.
• The item(s) must be returned within [insert number of days] days of the delivery date.
• The customer must provide proof of purchase, such as an order number or receipt.
To initiate a refund, please follow these steps:
- Contact our customer service team at and provide them with your order number and reason for the refund request.
- Our customer service team will provide you with instructions on how to return the item(s).
- Pack the item(s) securely in the original packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
- Ship the item(s) to the address provided by our customer service team. You will be responsible for the cost of return shipping, unless the item(s) arrived damaged or defective.
- Once we receive the item(s) and confirm that they meet the eligibility criteria, we will process your refund within [insert number of days] days. The refund will be issued to the original payment method used for the purchase.
Note: We reserve the right to refuse a refund if the item(s) are returned in a condition that prevents us from reselling them, or if the item(s) are returned after the designated return period.
If you have any questions about our refund policy, please contact our customer service team at +961 3 721 993